Hi. How can we help?


BioSpil, KinoSpill, Leffapeli, REDyPLAY, CineGame, CinesaFun & ForumFun.

Common troubleshooting topics:

My prize is gone!

No panic :-)
We can always recreate your prize if something has gone wrong

Your prizes are only visible if you are logged into the app the same way you were logged in when you won them.


If your CineCard was not
displayed, it could be due to 2 things:

  • Your CineCard does not comply with our guidelines

  • A technical error has occurred - If this is the case you are of course entitled to a refund - No questions asked

I can`t log on..

The typical error is the app has not been updated. It’s a good idea to set your Cinemataztic app to auto update. That way you are sure that it always works.

Cinemataztic privacy policy

When you use our services, you’re trusting us with your information. We understand that this is a big responsibility and we work hard to protect your information and put you in control.

Data protection officer (DPO)

Anders Søndergaard - DPO
Only non support issues

Selection of legal documents

Different markets, different rules and laws.

Below you can see a list of the countries we operate in, under each country is a collection of different documents that are adapted to the individual countries in which we operate.

In markets where there is no country-specific document, our global version applies