THE FASTEST WAY TO SOLVE YOUR PROBLEM
Below are some of the questions we've commonly received
concerning our App`s & our cinema games
FUNDAMENTALS - - - - >
What is this CineGame
CineGame is a phone app that allows you to interact with the big screen in select cinemas. Look for the CineGame logo next time you go to the movies. Cinegame is running before the movie, so be there in good time, and you will have a good time playing against the other cinema audience, and win great prizes.
When you are not at the theater you can find some off-cinema fun under the fun icon in the lower menu.
How to play in the Cinema
When you are in the movie theater you need to punch in the 4 digit code shown on the big screen. When you press OK you will join the game on your mobile. From here you interact with the game on the big screen by answering the quiz questions or controlling your avatar using the mobile phone.
How to play Trailer Quiz
The Trailer Quiz is an in-app quiz that can be played anywhere, even when you're not in a cinema. Playing the quiz allows you to earn Gold Coins or sometimes win cool prizes.
PRIZES - - - - >
My prize is gone
Reasons for your prize is gone:
Your prize has expired. All prizes in a Cinemataztic game has an expiration date
You do not have the latest version of the app. (It’s a go idea to allowed the app to update automatically
If this did not help you can fill out this form so we can look into the problem.
I won in a game, but got no prize?
For us to assign you your prize your app needs be connected to the Cinema screen at the moment the prize is awarded.
So if an app crash occur or if it loses the network connection, you will not receive a prize.
But do not worry, your prize is locked to your CineGame account and we can always restore it.
Try uninstalling the app from your phone and then install it again.
Still no prize? Fill out this form
TECHNICAL ISSUES - - - - >
I can not log on the game in the cinema
The typical error is the app has not been updated. It’s a go idea to set your CinemaTaztic app to auto update. That way you are sure that it always works.
Tap Settings> iTunes & App Store. -If you are not already logged in, log in with your Apple ID. -Select the APP to be transferred automatically.
Open the Google Play Store app Google Play. -Press the menu icon Google Play Store Menu Icon> Settings. -Press Auto-update apps.
Why is my phone not supported?
Cinegame sometimes uses the technology called Augmented Reality (AR) This is not supported on all phones.
All iPhones from 6S and up supports AR
Google is providing a list of all Android phones that are certified: